- Get better results from uncooperative ‘others’
- Identify one’s own ‘difficult’ behaviour
- Persuade or influence rather than confront
- Increase confidence in challenging situations
- Work with colleagues you find difficult.
This WebTalk entertains and empowers staff at all levels by giving them new communication and problem-solving strategies. It will help them identify where things typically go wrong and it provides tactics and strategies for dealing with time-consuming and obstructive behaviour in the workplace.
The session shows how to approach difficult situations, and provide frameworks for handling them constructively in order to minimise the impact of difficult behaviour.
Previous attendees have found this session empowering and confidence-building. It removes the uncertainty which is so often a feature of conversations around difficult behaviour, and provides concrete step-by-step instructions for countering repetitive patterns of obstruction, non-compliance and under-performance.
- What makes people difficult?
- The five most difficult ‘patterns’
- The importance of working relationships
- Getting the message across
- Tactics for navigating difficult responses
- The power of questions, developing choice
- Maintaining dignity and respect
- Making an ally of an adversary
- Dealing with dissent and disagreement
- Countering negativity and resistance
- A structured approach to obstruction
- The pitfalls that confuse understanding.